Returns and Refunds Policy

Thank you for shopping with Daintified Nails! We strive to ensure you love your press-on nails, but we understand that sometimes issues may arise. Please read our policy carefully to understand your rights and our obligations.

1. Returns and Refunds Overview

Due to the hygienic nature of our products, we do not accept returns or offer refunds for the following reasons:

  • Wrong size selected by the customer.

  • Change of mind or preference.

However, we will accept liability and offer a resolution if:

  • We send you the wrong size.

  • We send you the wrong design.

2. Eligibility for Returns or Refunds

To be eligible for a return or refund, the following conditions must be met:

  1. Wrong Size or Design Sent by Us:

    • If we accidentally send you the wrong size or design, please contact us within 7 days of receiving your order.

    • Provide your order number and photos of the incorrect items received.

    • We will either send you the correct items or issue a refund, depending on your preference.

  2. Damaged or Defective Items:

    • If your items arrive damaged or defective, contact us within 7 days of delivery.

    • Provide your order number and photos of the damaged or defective items.

    • We will either replace the items or issue a refund.

3. How to Initiate a Return or Refund

If you believe you are eligible for a return or refund, follow these steps:

  1. Contact Us:

  2. Wait for Instructions:

    • We will review your case and provide further instructions within 2 business days.

  3. Resolution:

    • If approved, we will either send a replacement or process a refund to your original payment method.

4. Shipping for Returns

If we request the return of an item (e.g., for inspection), we will provide a prepaid return label via Royal Mail.

Please do not return items without contacting us first, as we cannot process unsolicited returns.

5. Refund Processing

  • Refunds will be processed within 5 business days of approval.

  • Refunds will be issued to the original payment method.

  • Please allow 5-10 business days for the refund to appear in your account, depending on your bank or payment provider.

6. Royal Mail Shipping Information

  • We ship all orders via Royal Mail within the UK.

  • Delivery times may vary depending on the service selected at checkout.

  • If your order is lost or delayed, please contact us, and we will work with Royal Mail to resolve the issue.

7. Policy Changes

We reserve the right to update or modify this policy at any time. Any changes will be posted on this page, and the updated policy will apply to all orders placed after the effective date.

8. Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us at:

  • Email: support@daintifiednails.com

Important Notes

  • Hygiene Reasons: Due to the nature of our products, we cannot accept returns or refunds for items that have been used, opened, or damaged by the customer.

  • UK Consumer Rights: Under the UK Consumer Rights Act 2015, you are entitled to a refund or replacement if your items are faulty, not as described, or unfit for purpose. This policy does not affect your statutory rights.

If you have any other queries, please complete the form below: